Refund & Shipping Policies

Tickets: Tickets and service fees are non-refundable. Ticket orders are mailed First Class via the United States Postal Service. Tour groups are asked to please contact the office for ticket refund policies.

Posters: Posters, except 8x10s (with shrink-wrapping still sealed), are non-refundable. Exchanges are accepted if the replaced item(s) is equal to or greater than the originally purchased item(s). The customer will pay any cost difference between the items and any shipping charges to mail the original item(s) back to the festival office. Shipping will not be charged for the festival to mail a replacement poster. Exchanges must take place within 30 days of the ship date. Original shipping/handling fee cannot be used towards any exchange. Posters, except 8x10s, are shipped in hard tubes through First Class or Priority mail (depending on the size of the poster) via the United States Postal Service. If a poster is damaged in shipment, please contact the festival office for a replacement.

Souvenirs: Souvenirs including apparel, mugs, books, note cards, 8x10s (with shrink-wrapping still sealed) and most other miscellaneous items may be returned for a full refund if the item(s) has not been washed or damaged. Returned item(s) must be received within 30 days of the ship date. After 30 days, items may be exchanged provided they have not been washed or damaged. If sufficient replacement items are not available, a credit may be given to be used towards a future ticket, poster or merchandise order. Original shipping/handling fee cannot be used towards any refund or exchange. All souvenir items are shipped First Class via the United States Postal Service. If a souvenir is damaged during shipment, please contact the festival office.